Customer Charter

Cartakeback.com was created especially to deal with the End of Life Vehicle Directive in its entirety. This includes the initial de-pollution and parts recovery process carried out by dedicated businesses through our national network of ATFs, the lawful disposal of the resultant waste materials through structured relationships with professional companies in the recycling sector, and the recovery of recyclable materials through its links with UK Shredders Ltd.

Our mission is: "To ensure that vehicles are processed in an environmentally responsible manner at the end of their useful life with emphasis on recovery, re-use and recycling."

Cartakeback aims to provide a first class service to the public, and to local authorities with our abandoned vehicle recovery scheme, wishing to dispose of their end of life vehicles in an environmentally responsible way.

Taking your vehicle to a Cartakeback.com Authorised Treatment Facility at the end of its useful life will ensure that it is treated to best practice standards and that all necessary paperwork is completed to prove that you have disposed of your end of life vehicle in a responsible and lawful manner in accordance with UK legislation.

Cartakeback.com aims to meet EU recovery targets through our re-use, recovery & recycling activities which operate to the highest standards of environmental and health & safety control.

Cartakeback.com is also committed to the highest standards of quality and customer care, and is working towards ISO9001 accreditation.

• A range of search facilities in order to find your nearest Authorised Treatment Facility including e-mail, website & Freephone
  
• An Authorised Treatment Facility within convenient travelling distance across the whole of the UK
  
• Trained staff to deal with you in a polite and professional manner
  
• Safe reception areas for you to remain in comfort whilst we process your vehicle documentation
  
• All necessary paperwork to prove that you have disposed of your end of life vehicle in a responsible and lawful manner in accordance with UK legislation
  
• Regular customer satisfaction surveys to ensure our high level of service is continued

Cartakeback.com cares what its customers think. We would greatly appreciate your feedback relating to the services we have provided and would welcome any comments or suggestions you would like to make in order to ensure that our high standard of service is maintained or even improved.

If you have any comments or suggestions please contact us using our online form.